When apps refuse to work on a TV it can be annoying, especially when there is a particular show or movie that you’ve been wanting to watch. Apps that are not working simply ruin the smart TV experience for most users. There are a good number of troubleshooting methods you can follow to fix this issue. Let’s get started.
Samsung TV apps not working – Let’s fix it!
We have listed a number of troubleshooting methods that you can follow to fix this issue. If for some reason, none of the methods help you work, it would be advisable to get customer service to check your Samsung TV. But first, try these troubleshooting steps.
Perform a Soft Reset
Performing a soft reset on your Samsung Smart TV will help to clear any type of bugs or glitches that might be causing the apps to either not work or not respond properly. Also, when you perform a soft reset, you will not be losing any data. There are two ways you can follow to perform a soft reset. Method 1 In the first method, you need to do is switch the TV on and grab the TV remote. All you need to do is press and hold the power button on your remote. The TV should switch itself off and then switch itself back on. Method 2 The second method is simple and easy. Simply power the TV off and disconnect it from the power source. It is recommended that you wait for 20 to 30 seconds and then plug the TV back into its power source. Once you have performed the soft reset, go ahead and launch the app that was causing the issue. If the app works, well and is good, else, follow the next troubleshooting step.
Check for Software Updates
Now, your Samsung TV runs on TizenOS which is good. However, there can be certain bugs that might be causing the apps to not work. In this case, it is best to check if your Samsung TV has a software update that will fix the issue. Follow these steps to update your Samsung smart TV.
Clear App Cache
Sometimes, apps can be glitchy if they received a new update that made some sort of changes So before going out to uninstall the app, it is worth a try to clear the cache of the app, Clearing the app cache helps to optimize its performance. Here is how you can clear the app cache on your Samsung smart TV.
Reinstall the Application
If clearing the cache didn’t work, reinstalling the app should work perfectly. As you uninstall the app, you will also be removing the cache and other data files related to the app. So, follow the steps to reinstall an app on your Samsung smart TV.
Check for App Updates
If the issue is with a particular app, then make sure to check if there is any new update available for the app inside the Samsung app store on your TV. If you’re still facing issue, check out the next troubleshooting method.
Reset Samsung Smart Hub
The Smart Hub is a new way to get access to various apps across various categories. Because it is the main section that houses all of your apps, it is best to reset the Samsung Smart Hub app. Not all Samsung smart TVs have the Samsung Smart Hub. But if your Samsung smart TV has the Smart Hub, you can follow these steps to reset the Smart Hub. Samsung Smart TVs 2020 and Older Samsung smart TVs 2020 and Newer If the app still has issues and problems, you might have to follow this last step.
Reset Samsung Smart TV
If none of the options have worked out for you, it is ideal to perform a factory reset on your Samsung Smart TV. Do note that when you perform a factory reset, you will be losing all data including accounts that have been signed in, installed apps, TV settings, and wifi networks. So, make sure that you have all the settings and passwords memorized or noted down somewhere. Now, different Samsung TVs have different ways to perform a factory reset. You can follow this guide that shows you the steps to perform a factory reset on every Samsung TV. Wrapping up… These are the troubleshooting steps that you need to follow if and when the apps on your Samsung smart TV stop working. If the steps still didn’t help and your TV is still in the warranty period, you might as well get it taken to the service center to either get it repaired or replaced. If, your TV cannot be fixed or is out of warranty, might as well get yourself a streaming stick and enjoy all your apps on your Samsung TV.
Does my Samsung TV have Freeview? How to get itSamsung TV Plus Channels and Streaming AppsHow to fix Samsung TV keeps turning off
